Privacy Policy

Effective Date: 07 August 2024

UltraPump(“we”, “us”, or “our”) operates the website ultrapumpmauritius.com (the “Site”). This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the Site.

1. Information We Collect

Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device Information:

  • Examples of personal information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Order Information:

  • Examples of personal information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Customer Support Information:

  • Examples of personal information collected: name, email address, and any additional information you provide in your message.
  • Purpose of collection: to provide customer support.

2. How We Use Your Personal Information

We use your personal information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

3. Sharing Your Personal Information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use WooCommerce to power our online store. You can read more about how WooCommerce uses your personal information here: WooCommerce Privacy Policy.
  • We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Behavioral Advertising

We use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: Google Privacy Policy.
  • You can opt-out of targeted advertising by using the links below:

5. Your Rights

GDPR

If you are a resident of the European Economic Area (EEA), you have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your personal information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see here.

6. Data Retention

When you place an order through the Site, we will retain your personal information for our records unless and until you ask us to delete this information.

7. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at contact@ultrapumpmauritius.com or by mail using the details provided below:

UltraPump
Royal Road
Medine Camp de Masque

Thank you for visiting ultrapumpmauritius.com!